privacy policy

Effective Date: January 2025
Last Updated: March 2025

Imperial Diamonds (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit our website or interact with us via SMS or other communications.

1. Information We Collect

We may collect the following types of personal information:

Name
Phone number
Email address
Mailing address
User-generated content (e.g., inquiries or messages submitted through our website)
Browser/device information and IP address

2. How We Use Your Information

We may use your personal information to:

Send transactional SMS messages (e.g., appointment reminders, order status updates)
Respond to your inquiries and provide customer service
Improve our services and user experience
Communicate important updates or policy changes
Comply with legal or regulatory obligations

3. Sharing of Personal Information

We do not sell or rent your personal information. We may share your information only with:

Trusted service providers who perform services on our behalf (such as SMS platforms or email providers), under confidentiality agreements
Legal authorities, if required to comply with applicable law, regulations, legal process, or government request

4. SMS Consent

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Imperial Diamonds Inc. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. SMS consent is not shared with third parties or affiliates for marketing purposes.

Message HELP for help. Reply STOP to any message to opt out.

5. Data Security

We take reasonable administrative, technical, and physical precautions to safeguard your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You may:

Opt out of receiving SMS or email communications at any time
Request access to, correction, or deletion of your personal information
Contact us with questions about how your data is handled

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your information, please contact us:

Imperial Diamonds
18 East 48th Street, Room 2102
New York, NY 10017
Phone: 212-302-4305
Email: sales@imperialdiamonds.com

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.